Refunds and Returns Policy for Agabson Perfumery

Effective Date: November 27, 2023

1. Overview: Agabson Divine Integrated Limited, operating as Agabson Perfumery, is committed to ensuring customer satisfaction. This Refunds and Returns Policy outlines the terms and conditions for returning physical products purchased on agabsonperfumery.com.

2. Initiating a Return: Customers may initiate a return within 14 days of receiving their order. To start the return process, please contact our customer support at info@agabsonperfumery.com, providing your order number and reason for the return.

3. Eligibility for Returns: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received. Perfumes must have the original seal intact.

4. Refund Process: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to the original method of payment.

5. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part. We recommend using a trackable shipping service for returns.

6. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will provide instructions on returning the item, and a replacement or refund will be issued, including return shipping costs.

7. Non-Returnable Items: Certain items are non-returnable, including gift cards and opened or used perfumes unless defective.

8. Contact Information: For questions or assistance with returns, please contact our customer support at info@agabsonperfumery.com or visit our physical store at Block A21 Shop 9 Wuse Market, F.C.T Abuja.

9. Policy Updates: Agabson Perfumery reserves the right to update and modify this Refunds and Returns Policy at any time. Customers are encouraged to review this page periodically for any changes.